Privacy Policy – pak360 Online Casino

Introduction

pak360 ("we", "us", "our") operates the online gaming platform available at pak360.ws. This Privacy Policy explains how pak360 collects, uses, stores, shares, and protects the personal data of players and visitors who use our website and services. It applies to all pak360 accounts and to any interaction you have with our platform — whether you are registering for the first time, making a deposit via Easypaisa or JazzCash, placing a cricket bet, or simply browsing the site as a guest.

By creating a pak360 account or by continuing to use pak360.ws, you acknowledge that you have read and understood this Privacy Policy. This Policy operates alongside the pak360 Terms and Conditions and both documents form part of your agreement with pak360.

If anything in this Policy is unclear or you have questions about how pak360 handles your data, you can contact our privacy team at any time at support@pak360.ws. We are committed to responding to all privacy-related queries within 5 business days.

Data We Collect

pak360 collects different categories of personal data depending on how you interact with the platform. The table below sets out the main categories we collect, why we collect each one, and how long we retain it.

2.1 Data You Provide Directly

Most of the data pak360 holds about you is provided directly by you — during registration, KYC verification, when you make a payment, when you contact our support team, or when you respond to a promotion. We do not collect data about you from sources you have not interacted with.

2.2 Data Collected Automatically

When you access pak360.ws, our servers automatically collect technical data including your IP address, the device and browser you are using, the pages you visit, and the duration of your session. This data is used exclusively for security monitoring, fraud prevention, and improving platform performance. It is not linked to marketing profiles or shared with advertisers.

2.3 Data We Do Not Collect

pak360 does not collect your full Easypaisa or JazzCash wallet PIN, your full CNIC number beyond what is required for KYC, biometric data, or any sensitive information unrelated to your pak360 account. We store masked references to payment methods — never full account credentials.

How We Use Your Data

pak360 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first notifying you and, where required, obtaining your consent.

• Account Creation & Management: To register your pak360 account, verify your identity, and manage your profile settings.
• Payment Processing: To process deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payments. Financial data is handled via certified Pakistani payment gateways.
• KYC & Age Verification: To verify that you meet the 18+ age requirement and to confirm your identity before processing your first withdrawal, in compliance with anti-money laundering obligations.
• Platform Operations: To deliver the games, betting markets, live scores, and other features you use on pak360.ws reliably and without interruption.
• Responsible Gaming: To monitor for signs of problem gambling behaviour such as rapid loss escalation, extended sessions, or repeated self-exclusion requests, and to intervene appropriately with support resources.
• Fraud Prevention & Security: To detect and prevent unauthorised access, duplicate accounts, bonus abuse, money laundering, and other fraudulent activity that could harm pak360 players.
• Customer Support: To respond to your queries, resolve disputes, and process complaints efficiently.
• Marketing (with your consent): To send you relevant promotions, bonus notifications, and platform updates via SMS, email, or push notification — only if you have opted in, and only about pak360 services.
• Platform Improvement: To analyse aggregate, anonymised usage patterns and improve the pak360 user experience for Pakistani players.

Legal Basis for Processing

pak360 processes your personal data under one or more of the following legal bases depending on the specific purpose:

• Contractual Necessity: Processing that is essential to fulfil our obligations to you under the pak360 Terms and Conditions — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable legal obligations, including KYC identity verification, age verification, anti-money laundering (AML) checks, and financial record-keeping.
• Legitimate Interests: Processing necessary for pak360's legitimate business interests, such as fraud prevention, security monitoring, responsible gaming oversight, and platform analytics — where those interests do not override your rights.
• Consent: Processing for purposes where you have given clear, specific consent — primarily direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing already carried out.

Sharing Your Data

pak360 does not sell, rent, or trade your personal data. We share data only with the specific categories of third parties listed below, and only to the extent necessary for the stated purpose:

5.1 Payment Processors

To process deposits and withdrawals, pak360 shares transaction data with certified Pakistani payment service providers — including Easypaisa, JazzCash, NayaPay, SadaPay, and licensed card processing gateways. These providers are contractually bound to use your data only to execute the specific transaction and are prohibited from using it for any other purpose.

5.2 Identity Verification Services

For KYC and age verification, pak360 works with licensed identity verification providers. Your CNIC data and identity documents are shared with these providers solely to confirm your identity and age. Verification providers are bound by strict data processing agreements.

5.3 Technology Partners

pak360 uses third-party technology partners to deliver certain platform features — including game content providers, live dealer streaming services, and fraud detection tools. These partners receive only the data required to deliver their specific service and are prohibited from using it independently.

5.4 Legal & Regulatory Disclosure

pak360 may disclose personal data where required to do so by applicable law, by a court order, or at the request of a regulatory authority. In such cases, pak360 will disclose only the minimum data required to comply with the legal obligation and will notify you where legally permitted to do so.

Cookies & Tracking Technologies

pak360 uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small file placed on your device when you visit pak360.ws. The following types of cookies are used:

• Essential Cookies: Required for the platform to function — including session management, login persistence, and security tokens. These cannot be disabled without breaking core functionality.
• Performance Cookies: Collect anonymous, aggregated data about how players use pak360.ws — which pages are visited most, how long sessions last, and where errors occur. This helps us improve the platform.
• Preference Cookies: Remember your settings on pak360 — such as your language preference, notification settings, and display options — so you do not have to reset them every session.
• Marketing Cookies: Used only if you have opted in to marketing communications. These help pak360 understand which promotions are relevant to you. No marketing cookies are placed without your explicit consent.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may prevent some parts of pak360.ws from working correctly. pak360 does not use third-party advertising network cookies.

Data Retention

pak360 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The general retention periods are:

• Account data and KYC records: Retained for the lifetime of your account plus 5 years after account closure, as required for anti-money laundering and financial record-keeping compliance.
• Transaction history: Retained for 7 years from the date of each transaction to comply with financial record-keeping obligations.
• Gaming history: Retained for 3 years from the date of each session to support responsible gaming monitoring and dispute resolution.
• Support communications: Retained for 2 years from the date of each interaction to support quality assurance and dispute resolution.
• Marketing preferences: Retained until you withdraw consent or close your account.
• Technical/log data: Retained for 90 days for security monitoring purposes, then deleted.

After the applicable retention period has expired, pak360 securely deletes or anonymises your personal data so it can no longer be linked to you as an individual.

Security

pak360 implements a multi-layered security framework to protect your personal data from unauthorised access, accidental loss, alteration, and disclosure. Our security measures include:

• AES-256 encryption for all data stored in pak360 databases
• TLS 1.3 encryption for all data transmitted between your device and pak360 servers
• Two-factor authentication (2FA) available for all player accounts
• Automated intrusion detection and real-time security monitoring
• Regular independent security audits and penetration testing
• Strict access controls — pak360 staff can only access player data relevant to their specific role
• Masked storage of payment credentials — pak360 never stores full card numbers or full wallet credentials

Despite these measures, no digital system is completely immune to security incidents. In the event of a data breach that is likely to result in a risk to your rights, pak360 will notify affected players as soon as practicable and take immediate steps to contain the incident and prevent recurrence.

Your Data Rights

As a pak360 player, you have the following rights over your personal data. To exercise any of these rights, contact pak360 at support@pak360.ws with your account details and the specific request. We will respond to all verified requests within 30 days.

Children's Privacy

pak360 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe a person under 18 has created a pak360 account or provided personal data to pak360, please contact us immediately at support@pak360.ws. Upon confirmation, we will immediately close the account, delete all associated personal data, and return any deposited funds to the payment source after any required investigation period.

pak360 uses age verification as part of its KYC process specifically to prevent minors from accessing the platform. Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use device-level parental controls alongside pak360's own age verification measures.

Marketing Communications

pak360 may send you marketing messages about promotions, bonuses, new games, and platform updates via SMS, email, or push notification. We will only send marketing communications if you have explicitly opted in during registration or from your account notification settings.

pak360 will never send marketing messages on behalf of third parties. All marketing communications you receive from pak360 relate exclusively to pak360 products and promotions.

You can opt out of all pak360 marketing communications at any time by:

• Updating your notification preferences in the pak360 account settings
• Clicking the unsubscribe link included in any marketing email
• Replying STOP to any marketing SMS
• Contacting support at support@pak360.ws and requesting marketing opt-out

Opting out of marketing communications does not affect essential transactional communications — such as deposit confirmations, withdrawal notifications, KYC verification requests, and security alerts — which are sent regardless of marketing preferences because they are necessary for the operation of your account.

Updates to This Privacy Policy

pak360 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, pak360 will notify registered players by email or via an in-platform notification before the changes take effect. The updated Policy will be published on this page with a revised "Last Updated" date at the top.

Your continued use of pak360 after the effective date of any Policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically. If any update significantly changes your rights, we will make a clear effort to draw your attention to the specific changes.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pak360 handles your personal data, please contact us through one of the following channels. We take all privacy queries seriously and will respond promptly.

For general questions about your pak360 account, deposits, withdrawals, or betting, our live chat support team is the fastest way to get help and is available during extended Pakistani time zone hours seven days a week.